Help
Missing coins, holds, cash outs and your account.
Earning
- How offers and surveys workWhere offers come from, how to read an offer before you start, and why some tasks take time or need a purchase.
- I finished an offer but did not get my coinsWhat to check first, how long to wait, and how to use the Report missing button so the partner can find your task.
- Levels, daily streaks and the welcome bonusHow your level goes up, what the level bonus adds, when a streak day counts, and how the welcome bonus unlocks.
- Inviting friendsHow your invite link works, when you get the referral bonus, and the rules that keep referrals fair.
Wallet and holds
- Tracking, Pending, Available, Paid and ReversedWhat each wallet status means, why coins move from one to the next, and which coins you can cash out.
- How holds workWhy new rewards start as Pending, what decides the hold length, and how to keep your holds short.
- Why was my reward reversed?What a reversal is, common reasons partners take rewards back, and what a negative balance means for your cashouts.
Cash outs
- Choosing a payout methodWhy the methods you see depend on your country, how to compare them, and what to check before you confirm.
- How long does a cashout take?What happens after you tap Cash out, why most cashouts go out on their own, and why some take longer.
- Why is my cashout in review?Why some cashouts are checked by a person, what we look at, the questions we may ask by email, and what we will never ask for.
- My cashout failed or was rejectedWhat a failed or rejected cashout means, how refunds work, and what to do before you try again.
Account
- I cannot sign inFixes for a sign in code that does not arrive, codes that do not work, too many attempts, and Google or Apple sign in issues.
- How to delete your accountDelete your Cashkun account in the app, on the web or by email, and what happens to your coins and data.
- How to contact supportThe fastest way to reach us, which ticket category to pick, and what to include so we can help on the first try.
Safety
- One account per person and deviceWhat the one account rule means, how it works with several devices, VPNs, and family members on the same network.
- Keep your account safe from scamsHow to spot fake Cashkun messages, what we will never ask for, and what to do if you think someone got into your account.
Need a person?
Open a ticket in the app. Add the click id and it gets fixed fastest.