How holds work

What a hold is

When a partner confirms that you finished a task, we credit your coins right away. But they do not become Available at once. They start as Pending, with a countdown in your wallet. When the countdown ends, the coins unlock and you can cash them out.

This waiting time is the hold.

Why we use holds

Partners sometimes take a reward back after they first confirm it. Common reasons:

• The app was uninstalled very soon after install.
• A purchase in the offer was refunded or charged back.
• Survey answers were flagged as rushed or not honest.

If coins were cashed out before this check, we would lose that money, and in the end that would mean fewer offers and lower rewards for everyone. A hold gives partners time to finish their checks before the coins leave the wallet.

What decides the hold length

There is no single number for everyone. Two things matter:

1. The partner

Each partner has its own checks. Some partners confirm tasks fast and rarely take rewards back. Others need longer. The hold follows the partner.

2. Your account history

New accounts wait longer. As your account builds a clean history (confirmed rewards, few reversals, normal activity), your holds get shorter. Trusted accounts wait less.

Your wallet always shows the countdown for each reward, so you do not need to guess.

How to keep your holds short

• Play it straight. Answer surveys honestly and take your time.
• Keep apps installed for a while after you finish an offer, and keep using them in a normal way.
• Use one account on your own device, without a VPN or proxy.
• Avoid refunds on offers that needed a purchase. A refund will lead to a reversal.

Automatic holds and reviews

Sometimes our system puts an account on hold or sends it to review on its own. This can happen when something looks unusual, for example many accounts from one device, or a sudden change in activity. It does not mean you did something wrong. A person looks at it and decides. Only a human can ban an account that has a balance, and they always leave a note.

If you think a hold or review is a mistake, open a support ticket and tell us what happened.

What you cannot do during a hold

You cannot cash out Pending coins. If a partner reverses a reward while it is still Pending, it is simply removed from your wallet.

Quick summary

• New rewards start as Pending.
• The hold length depends on the partner and on your account.
• The countdown is in your wallet.
• Honest, normal use makes holds shorter over time.