Why was my reward reversed?

What "Reversed" means

A reward shows as Reversed when the partner that ran the offer took it back. The partner told us the task did not count after all, so we remove the coins. You will see the reason next to the reward in your wallet.

We know this is annoying. Partners make the final call on their own offers, and we pass on what they tell us.

Common reasons

• The app was uninstalled too fast. Many app and game offers want you to keep the app for a while.
• A purchase was refunded. If an offer needed a purchase and you asked for a refund, the partner will pull the reward.
• Survey answers were flagged. Rushed answers, answers that do not match each other, or straight lines of the same answer can get flagged.
• The partner found you were not a new user. Most offers are for new users only.
• Tracking problems on the partner side, like a VPN or a device the partner did not accept.

Reversed while Pending

If a reward is reversed while it is still Pending, it is simply removed. Your Available balance does not change. This is the most common case and one reason holds exist.

Reversed after it became Available

Sometimes a partner reverses a reward after the hold is over. Then we add a negative entry to your wallet for the same amount. Your Available balance goes down by that amount.

If this makes your Available balance go below zero:

• Cashouts are blocked until your balance is back above zero.
• New rewards that unlock will fill the gap first.
• You do not need to pay anything. You just earn your way back as usual.

What you can do

1. Read the reason shown next to the reward.
2. Check the offer rules again. Did it need a new install, a purchase, or a certain time in the app?
3. If you think it is a mistake, open a support ticket from the reward or from Help. Add screenshots of the finished goal and the date you did it.
4. Be patient. We send your case to the partner. The partner decides, and this can take a while.

We cannot overturn a partner's decision on our own. But a clear ticket with proof gives you the best chance.

How to avoid reversals

• Keep apps installed and use them normally for a while after the offer.
• Do not ask for refunds on offers that needed a purchase.
• Take surveys slowly and answer honestly.
• Do not use a VPN or proxy.
• Only start offers for apps you have never installed before.

Reversals and your account

One reversal now and then is normal and does not hurt your account. Many reversals in a short time can make your holds longer, or send your account to review. If a reversal looks like fraud (for example chargebacks), it can lead to a hold or a ban. Bans on accounts with a balance are always done by a person, with a note.