Rewards Policy

1. About this policy

This policy explains how rewards work on Cashkun: how you earn coins, when you can cash them out, when they can be taken back, and what we do about fraud. It is part of our Terms of Service. If this policy and the Terms say different things about rewards, this policy applies.

Cashkun is a rewards service. Rewards are a side bonus for tasks you complete. They are not a salary and we do not promise any amount.

2. Who can earn

You must be 18 or older to use Cashkun and earn rewards. You may have one account, and each device may be used by one account. VPNs and proxies are not allowed.

3. Coin value

The coin value is shown next to every amount in the app. The exact coin price of each reward is shown before you confirm a cashout.

Coins have no cash value until you redeem them through a cashout, and they are not your property. See the Terms of Service.

4. Where rewards come from

Offers come from partners: offerwalls and survey walls such as BitLabs, ayeT-Studios, Lootably, AdGem, Wannads and MyChips. When you finish a task, the partner tells us (a "postback") and we credit your coins. The partner decides whether a task counts. We cannot credit a reward the partner has not confirmed.

5. Reward statuses

Every reward in your wallet has one of these statuses:

• Tracking: you started an offer and we are waiting for the partner.
• Pending: the partner confirmed the task and we credited the coins, but they are on hold. A countdown shows when they unlock.
• Available: the hold is over and you can cash out these coins.
• Paid: the coins were cashed out and the payout was sent.
• Reversed: the partner took the reward back. We show the reason we were given.

6. Holds

New rewards start as Pending. The hold gives partners time to check tasks before coins leave the wallet.

• The length of a hold depends on the partner and on your account's trust level. New accounts usually wait longer. Accounts with a clean history wait less.
• The countdown for each reward is shown in your wallet.
• We may make holds longer for an account when there are signs of risk, such as many reversals.

7. Reversals and negative balance

Partners can reverse a reward, for example when an app was uninstalled too fast, a purchase was refunded, or survey answers were flagged.

• If a reward is reversed while Pending, it is removed from your wallet.
• If a reward is reversed after it became Available, we add a negative entry for the same amount. This can make your Available balance negative.
• While your Available balance is negative, cashouts are blocked. New rewards that unlock reduce the negative amount first.
• Bonuses tied to a reward (such as a level bonus or a referral share) are reversed along with it.

We pass on the reason the partner gives us. Partners make the final decision on their own offers.

8. Fraud

The following are not allowed and count as fraud:

• Multi-accounting: more than one account per person, or more than one account on a device.
• VPNs and proxies, or any tool that hides or fakes your location.
• Emulators and virtual devices.
• Bots, scripts, auto clickers and other automation.
• Fake answers: false, random or rushed survey answers, or fake details to qualify for offers.
• Self-referral: inviting yourself or creating fake referred accounts.
• Chargebacks and refunds on purchases made to complete offers, to keep the reward.

Fraud can lead to holds, reversals, rejected cashouts, the removal of bonuses, and a ban.

9. Automatic holds and reviews

To protect partners and honest users, automatic rules can:

• Put rewards or an account on hold.
• Send a cashout or an account to review by a person.

An automatic hold or review is not a final decision. Only a human can ban an account that has a balance, and they always leave a note explaining the decision. During a review we may ask you questions by email. We will never ask for your password or your sign in code.

10. Appeals

If you disagree with a hold, a reversal decision we made, a rejected cashout or a ban, you can appeal through a support ticket within 30 days of the decision. Tell us what happened and add anything that helps, such as screenshots.

A person who knows the case will review your appeal and reply in the ticket. Reversals decided by a partner can only be changed by that partner. We will pass your appeal to them when it makes sense.

11. No chance-based rewards

Cashkun has no chance-based rewards, ever. No wheels, no loot boxes, no raffles, no lotteries. Every reward is earned by completing a task or meeting a clear goal.

12. Level bonus

Your level is based on your lifetime earned coins. Each level adds a bonus percent on confirmed offer rewards. The level bonus is paid as a separate bonus entry. It follows the same holds as the reward it comes with and is reversed if that reward is reversed. Current levels and their bonus are shown in the app and may change.

13. Welcome bonus

New accounts may get a welcome bonus. It stays locked until you earn a set amount from offers. The app shows the amount and your progress. There is one welcome bonus per person. Creating extra accounts to collect it is fraud.

14. Referral rewards

• You can invite friends with your invite link (cashkun.com/r/CODE).
• When a friend reaches a set amount of confirmed earnings, you get a fixed bonus. You may also get a share of your friend's offer rewards for a limited time.
• Referral rewards are paid by Cashkun from our margin. They are never taken from your friend.
• Invite links are tracked with a "ref" cookie for 30 days.
• Self-referrals, fake accounts, spam and promising income to others are not allowed. We may reverse referral rewards that break these rules.
• Current amounts are shown in the app and may change.

15. Daily streaks

A streak day counts only when you earned a confirmed reward that day. We do not promise fixed streak rewards. If we add streak extras, the app will show them.

16. Cashouts

• You can cash out Available coins only.
• The minimum and the payout methods depend on your country and are shown in the app.
• You choose a method and value, and enter the email to receive the reward.
• Any fee is shown before you confirm.
• Coins are debited when you request the cashout.
• Most cashouts are sent automatically. Some are reviewed by a person, for example for new accounts, large amounts or unusual activity.
• Gift cards are delivered by email through our reward delivery partner.
• If a cashout fails or is rejected, the coins are refunded to your wallet.
• You must use a payout email that belongs to you.

17. Inactive accounts

We may close accounts that have been inactive for 12 months. Before we do, we will send you an email at least 30 days in advance. During those 30 days you can still cash out your Available balance if it meets the minimum, or sign in to keep your account open.

18. Changes

We may change this policy, including bonuses, levels, holds and payout methods. We will tell you about important changes in the app or by email before they take effect. Changes do not take away coins that are already Available in your wallet, unless they are reversed under this policy.

19. Contact

Questions about rewards: open a support ticket or write to [email protected]. Legal questions: [email protected].