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Questions

Coins, holds, cash outs and your account. Short answers.

The basics

What is Cashkun?

Cashkun is a rewards app. You earn coins by playing games to a goal, trying apps, answering surveys and signing up for services, then cash out to gift cards and other payout methods. It works on the web at cashkun.com, on Android and on iOS.

Is Cashkun free?

Yes, Cashkun is free to use. Some partner offers ask you to buy something, and we label those Purchase likely. You never have to do them.

How much is a coin worth?

The app shows the money value next to every coin amount, in your currency.

Can I make a living with Cashkun?

No. Cashkun gives rewards for tasks, and how much you earn depends on the offers open to you and the time you put in. Think of it as a side bonus, not a salary.

Who can use Cashkun?

Anyone who is 18 or older, with one account per person and per device. The offers and payout methods you see depend on your country.

Earning coins

Where do the offers come from?

From partner offerwalls and survey walls such as BitLabs, ayeT-Studios, Lootably, AdGem, Wannads and MyChips. When you finish a task, the partner tells us and we credit your coins.

I finished an offer but did not get coins. What now?

Check My offers first, the offer may still be Tracking while the partner checks it. After a short wait, tap Report missing on the offer. It opens a ticket with the click id filled in, and a screenshot of the finished goal helps a lot.

Why did a survey end early?

Survey companies look for certain people, and if you do not match, the survey can stop early. This is called a screen out. It is normal and not your fault.

What does Purchase likely mean?

It means the offer probably needs you to buy something to reach the goal. You never have to do these offers. Only spend money you were going to spend anyway.

How do levels work?

Your lifetime earned coins raise your level. Each level adds a bonus percent on confirmed offer rewards, paid as a separate bonus entry in your wallet.

How does the welcome bonus work?

New accounts get a welcome bonus that stays locked until you earn a set amount from offers. The app shows how close you are.

Your wallet

What do Tracking, Pending, Available, Paid and Reversed mean?

Tracking means you started an offer and we wait for the partner. Pending means the coins are credited but on hold, with a countdown. Available means you can cash out, Paid means it was sent, and Reversed means the partner took the reward back.

Why are my coins Pending?

New rewards start on hold so partners have time to check the task. The countdown in your wallet shows when they unlock.

How long is the hold?

It depends on the partner and on your account history. New accounts usually wait longer, and trusted accounts wait less.

Why was my reward reversed?

The partner took it back, for example because the app was uninstalled too fast, a purchase was refunded, or survey answers were flagged. The reason is shown next to the reward.

Why is my balance negative?

A reward was reversed after it became Available, so we added a negative entry. Cashouts are blocked until new rewards bring your balance back above zero. You do not need to pay anything.

Cashing out

How do I cash out?

Open your wallet, tap Cash out, pick a method and a value, and enter the email where you want the reward. You see any fee before you confirm, and the coins are debited when you confirm.

What is the minimum cashout?

The minimum and the payout methods depend on your country. The app always shows what is right for you.

How long does a cashout take?

Most cashouts are sent automatically. Some are checked by a person first, for example on new accounts, large amounts or unusual activity, and those take longer.

How do I get my gift card?

Gift cards are sent by email through our reward delivery partner. If you cannot find it, check your spam and promotions folders, and the email you typed when you cashed out.

What if my cashout fails or is rejected?

Your coins are refunded to your wallet. If it was rejected, we tell you why as far as we can, and you can appeal through a support ticket.

Your account

How do I sign in?

With your email and a 6-digit code, with Google, or with Apple. There is no password to remember.

My sign in code did not arrive. What should I do?

Check your spam or junk folder and make sure the email address is right. Then ask for one new code and use the newest one. If you see a message about too many attempts, wait a while before you try again.

Can I use Cashkun on more than one device?

Yes, you can sign in to your own account on your phone, tablet and the web. You cannot make a second account or share your account with someone else.

How do I invite friends?

Share your invite link from the app. When a friend reaches a set amount of confirmed earnings, you get a bonus, plus a share of their offer rewards for a limited time. Cashkun pays this from our margin, it is never taken from your friend.

How do I delete my account?

Go to Profile, then Delete account, in the app or on the web. You can also email [email protected] from your account email. Deletion is completed within 30 days.

How do I contact support?

Open a support ticket in the app or on the web and pick the right category. If you cannot sign in, email [email protected] from your account email.

Safety and fair play

Is Cashkun legit?

Cashkun works with known offerwall and survey partners, and shows every reward with its status in your wallet. Offers take time, holds exist, and partners can reverse rewards.

Can I use a VPN?

No. VPNs and proxies are not allowed. They break offer tracking and can lead to reversals, holds or a ban.

My family uses Cashkun on the same Wi-Fi. Is that OK?

Yes, as long as each person is 18 or older and uses their own device, their own email and their own account. A shared network can make a cashout go to review, and that is fine.

Are there spin wheels, loot boxes or raffles?

No, and there never will be. Every reward on Cashkun is earned by finishing a task or reaching a clear goal.

What happens if my account is flagged?

Automatic rules can put an account on hold or send it to review. Only a person can ban an account that has a balance, and they leave a note. You can appeal through a support ticket within 30 days.

Will Cashkun ever ask for my password?

Never. We will not ask for your sign in code, any password or your card details. If someone does, it is not us.

Still stuck?

Search help or open a ticket in the app.