Tracking, Pending, Available, Paid and Reversed

What each wallet status means, why coins move from one to the next, and which coins you can cash out.

Your wallet in one minute

Every reward in your wallet has a status. The status tells you where that reward is on its way to your pocket. The app shows the money value next to every coin amount.

The five statuses

Tracking

You opened an offer and started it. We are now waiting for the partner to tell us you reached the goal. Nothing is credited yet. You can see these offers in My offers.

Pending

The partner confirmed your task and we credited the coins. They are on hold for now. A countdown in your wallet shows when they unlock. You cannot cash out Pending coins yet.

Available

The hold is over. These coins are yours to cash out. Your Available balance is the number that counts for the cashout minimum.

Paid

You cashed out these coins and the payout was sent. This is your history, so you can always see what you got and when.

Reversed

The partner took the reward back. A reason is shown next to it. This can happen, for example, if an app was uninstalled too fast, a purchase was refunded, or survey answers were flagged.

Why there is a Pending step at all

Partners can still check a task after they confirm it. Holding rewards for a while protects you and us from rewards that get pulled back later. It also makes it harder for people to cheat, which keeps offers open for honest users.

How long does Pending last?

It depends on two things:

The partner. Some partners need longer to make sure a task is real.
Your account history. New accounts usually wait longer. Accounts with a good track record wait less.

You do not have to guess. The countdown is right there in your wallet.

What you can do

Check the countdown in your wallet instead of opening a ticket.
Keep the app installed and keep using it in a normal way while a reward is Pending, since some partners check this.
If an offer still shows Tracking after a while, see "I finished an offer but did not get my coins".

A quick example

Say you finish a survey. First it shows as Tracking. When the partner confirms it, it becomes Pending with a countdown. When the countdown ends, it turns Available. When you cash out, it becomes Paid.