How to delete your account

Delete your Cashkun account in the app, on the web or by email, and what happens to your coins and data.

Before you start

Deleting your account is permanent. Once it is done, we cannot bring it back. Read this page first.

Cash out what you can

If your Available balance is at or above the cashout minimum, cash it out first. When you delete your account, any balance under the minimum is forfeited once you confirm. Pending coins are also lost, because they cannot be cashed out yet.

If a cashout is still in progress, wait until it shows as Paid before you delete.

Delete in the app

Open the Cashkun app and sign in.
Go to Profile.
Tap Delete account.
Read the summary. It shows what you will lose.
Confirm.

Delete on the web

Go to cashkun.com and sign in.
Open Profile.
Choose Delete account.
Read the summary and confirm.

Delete by email

If you cannot sign in, you can also ask us by email:

Write to [email protected].
Send it from the email on your Cashkun account. This is how we know the request is really from you.
Say that you want your account deleted.

We may reply to confirm before we go ahead.

What happens next

You are signed out on all devices.
Your account can no longer be used.
Deletion is completed within 30 days.

What we delete

Your profile (email, display name).
Your offer and wallet activity that we do not have to keep.
Your settings and preferences.

What we keep, and why

Some records must be kept even after you delete your account:

Fraud prevention records, like device ids linked to rule breaks. This stops people from deleting an account to get around a ban or to collect new bonuses.
Payout and accounting records, like what was paid, when and to which payout email, for as long as the law requires.

We keep only what we need for these reasons, and we delete it when we no longer have to keep it. Our Privacy Policy has the details.

Can I come back later?

You can make a new account later, as long as you follow the rules. Your old balance, level and history will not come back. If your old account was banned, deleting it does not lift the ban.

Need help?

If something goes wrong, email [email protected] or open a support ticket in the Account category.