How to contact support

The fastest way to reach us, which ticket category to pick, and what to include so we can help on the first try.

The fastest way: an in-app ticket

The best way to reach us is a support ticket in the app or on the web. Tickets go straight to our team, keep your whole case in one place, and already know which account you are using.

To open one:

Go to Help in the app or on cashkun.com.
Tap Contact support (or open a ticket from an offer or a cashout).
Pick a category.
Write your message and add screenshots if you have them.
Send.

Pick the right category

Missing credit: you finished an offer but did not get the coins. Tip: use the Report missing button in My offers instead. It fills in the click id for you.
Cashout: a cashout is late, failed, was rejected, or the gift card email did not arrive.
Account: sign in problems, holds, reviews, appeals, or account changes.
Bug: something in the app or website is broken.
Other: anything else, like ideas or a payout method you want.

The right category gets your ticket to the right person faster.

What to include

A good ticket saves a lot of back and forth. Add:

What happened, in a few plain sentences.
When it happened (date and time).
Screenshots. For missing credits, a screenshot of the finished goal helps the most.
Your device (for example phone model) and whether you use the app or the web.
For cashouts, the method and the email you used.

What not to send

Your sign in code.
Any password.
Bank card numbers or other payment details.

We never need these, and we will never ask for them.

Email

If you cannot sign in, email us at [email protected]. Write from the email on your Cashkun account, so we can find it.

For privacy questions or data requests, write to [email protected].

How long until we reply?

We read every ticket and reply as soon as we can. Some cases take longer because we have to wait for a partner. For example, missing credits are checked by the partner that runs the offer, and they make the final call.

A few tips while you wait:

Open one ticket per problem. Several tickets on the same thing do not make it faster. They can slow things down.
Reply in the same ticket if you have more to add.
Check your email (and spam) in case we wrote to you there.

Appeals

If you do not agree with a decision on your account, like a hold, a rejected cashout or a ban, open a ticket in the Account category and tell us why. Our Rewards Policy explains how appeals work.

Be kind

Our team is made of real people. We want to help you, and a calm, clear message helps us do that.