I cannot sign in

Fixes for a sign in code that does not arrive, codes that do not work, too many attempts, and Google or Apple sign in issues.

How sign in works

You can sign in to Cashkun in three ways:

Email and a 6-digit code. Type your email, and we send you a code.
Google.
Apple.

There is no password to remember. On the web, a quick bot check runs when you sign in.

The code did not arrive

Wait a moment. Emails can take a little while.
Check your spam or junk folder, and the promotions or updates tab if your mail app has one.
Search your inbox for "Cashkun".
Check the email address you typed. A small typo means the code went somewhere else.
Ask for a new code with the resend button. Use the newest code you get. Older codes stop working.

If you use a work or school email, their filters may block our emails. Try a personal email instead.

The code does not work

Make sure you typed all 6 digits and used the latest code.
Codes expire after a while. If yours is old, ask for a new one.
Do not copy spaces before or after the code.
If you opened the email on another device, type the code by hand on the device where you are signing in.

"Too many attempts"

To keep accounts safe, we limit how many codes you can ask for and how many times you can try them in a short time. If you see a message about too many attempts:

Stop and wait for a while before you try again.
Do not keep pressing resend. Each new request can keep the limit on longer.
Then ask for one new code and use it.

Google or Apple sign in problems

Make sure you pick the same Google or Apple account you used before. A different one creates or opens a different Cashkun account.
With Apple, if you chose "Hide my email", your Cashkun account uses an Apple relay address. Sign in with Apple again instead of typing an email.
Close the app and try again. On the web, try another browser.

The bot check keeps failing (web)

Turn off VPNs and proxies. They are not allowed on Cashkun and often trip the check.
Turn off browser add-ons that block scripts, then reload.
Try another browser or the app.

Your account may be on hold

If you can sign in but cannot do anything, or you see a message about your account, it may be on hold or in review. Open a support ticket in the Account category.

Still stuck?

Email [email protected] from the email you use on Cashkun. Tell us:

How you sign in (email code, Google or Apple).
What you see on the screen.
Your device and whether you use the app or the web.

We will never ask for your sign in code or any password. Do not send them to anyone.