I finished an offer but did not get my coins

First, a quick look at how credits work

Cashkun does not decide on its own when you finished a task. The partner that runs the offer (for example BitLabs, ayeT-Studios, Lootably, AdGem, Wannads or MyChips) checks your progress and then tells us. This message is called a "postback". As soon as we get it, we credit your coins.

So when coins are missing, it almost always means the partner has not sent the postback yet, or it did not see the goal as done.

Step 1: Check "My offers"

Open My offers. Every offer you started is listed there with its status:

• Tracking: you started the offer and we are waiting for the partner. This is normal for a while.
• Pending: the coins arrived and are on hold. You will see a countdown in your wallet.
• Reversed: the partner took the reward back. The reason is shown next to it.

If the offer shows Pending, your coins are not missing. They are just on hold. See "Pending vs Available" for more.

Step 2: Give it some time

Many partners need time to confirm a goal. Some check right away, others take longer, for example when a game level must be checked or a sign up must be approved. Wait a bit before you report. Opening a ticket too early does not make it faster.

Step 3: Use the Report missing button

After a short waiting time, a Report missing button shows up on the offer in My offers. Tap it. It opens a support ticket that already has the click id filled in. The click id is how the partner finds your session, so use this button instead of writing a new ticket by hand.

What to add to your report

The more the partner can see, the better your chances:

• A screenshot of the finished goal (for example the level screen in the game, or the confirmation page after sign up).
• The date and time you finished it.
• Your in-game name or user id, if the offer is a game.
• Anything that went wrong, like the app crashing or a page that did not load.

Things that often cause missing credits

• You had the app installed before. Most offers only count for new users.
• You used a VPN, proxy or an ad blocker. These can break tracking (and VPNs are not allowed on Cashkun).
• You opened the offer from another device than the one you played on.
• You skipped a step, like opening the app once after install.

What happens next

Our team sends your report to the partner. The partner makes the final call, and this can take a while. We will reply in your ticket when we hear back. If the partner approves it, the coins show up in your wallet as Pending.

We cannot promise every report gets approved, but a clear report with screenshots helps a lot.