How long does a cashout take?

What happens after you tap Cash out, why most cashouts go out on their own, and why some take longer.

The short answer

Most cashouts are sent automatically. Some are checked by a person first, and those take longer. Gift cards arrive by email from our reward delivery partner.

What happens when you cash out

You choose a method and a value. The methods and the minimum you see depend on your country.
You enter the email where you want to receive your reward.
You see the fee, if there is one, before you confirm. Nothing is hidden.
You confirm. The coins leave your Available balance right away. Your cashout now shows in your wallet with its status.
We send it. In most cases this happens on its own. In some cases a person checks it first.
You get an email with your reward, for example your gift card code.

Why some cashouts take longer

A person reviews some cashouts before they go out. This is more likely when:

Your account is new.
The amount is large.
There is unusual activity on the account, like a sign in from a new country or many reversals.

A review is not a sign that something is wrong. It is a normal safety step. See "Why is my cashout in review?" for what we check.

Where is my gift card?

Gift cards are delivered by email through our reward delivery partner. If you do not see it:

Check your spam, junk and promotions folders.
Check the email address you typed when you cashed out. You can see it in the cashout details.
Search your inbox for the brand name of the gift card.
Wait a little, in case your cashout is still in review.

If it still is not there, open a support ticket in the Cashout category. Add the date of the cashout and the email you used.

Can I cancel a cashout?

Once you confirm, the cashout is on its way, so we cannot promise to stop it. If it fails or gets rejected, your coins come back to your wallet on their own.

Tips for smooth cashouts

Double check your email address before you confirm.
Use an email you can open today. Codes are sent there.
Keep your account clean: one account, your own device, no VPN.
Start with smaller cashouts while your account is new.

What we will never do

We will never ask for your password to send a cashout. If someone asks for it, even if they say they are from Cashkun, do not share it.