Why is my cashout in review?

Why some cashouts are checked by a person, what we look at, the questions we may ask by email, and what we will never ask for.

Most cashouts go out on their own

When you cash out, most requests are sent automatically. Some are checked by a person first. This is a normal step and it does not mean you did anything wrong. Your coins stay safe while we look.

Why a cashout goes to review

A cashout is more likely to be reviewed when:

Your account is new.
The amount is large compared to your past cashouts.
There is unusual activity, for example many reversals, sign ins from different countries, or a new device.
Our system sees signs that more than one account may be used by the same person or device.
The cashout email is already used on another account.

What we check

A person on our team looks at things like:

Your offer history. Which offers you finished, and whether partners confirmed them.
Reversals. How many rewards were taken back and why.
Devices and sign ins. The device you use, the country you sign in from, and whether a VPN or proxy shows up.
Links to other accounts. For example the same device, payout email or referral pattern.
Your support tickets, in case there is context we should know.

Questions we may ask by email

Sometimes we need a little more from you. We may email you from Cashkun and ask, for example:

Which offers you finished recently, and on which device.
Whether someone else in your home also uses Cashkun.
Whether you use a VPN, proxy or work network.
To confirm that the cashout email belongs to you.

Reply from your account email. Short, honest answers are best.

What we will never ask for

Your password for your email, Google or Apple account.
Your sign in code. Codes are only for you. Never share them with anyone.
Bank card numbers or payment details.

If someone asks for these, even if they say they are from Cashkun, it is not us. Do not reply, and tell us through a support ticket.

How a review ends

Approved: the cashout is sent and you get your reward by email.
Rejected: the coins are refunded to your wallet. We tell you why, as far as we can.
Account action: if we find clear fraud, the account can be put on hold or banned. A ban on an account with a balance is always done by a person, with a note. You can appeal through a support ticket.

How to make reviews faster

Answer our emails soon and from your account email.
Use one account on your own device, without a VPN.
Keep the same payout email.
Do not open several tickets about the same cashout. One ticket is enough and keeps your case in one place.