Offerwall Not Crediting? A Fix List for Any App

When an offer does not credit, the partner that runs it has not confirmed your goal yet, or it does not see you as eligible. Most cases come down to a few causes: you had the app before, you switched devices, a VPN or ad blocker broke tracking, or you missed a step. Work through the checklist below, wait, then report it with proof.

This works on any rewards app: Freecash, Swagbucks, Mistplay, Cashkun and the rest.

Every rewards app works the same way under the hood:

1. You tap the offer. The app opens it with a unique click ID that ties the session to you.
2. You install and play. The game or app records your progress.
3. The partner confirms your goal. When you hit the goal, the partner's system checks it and tells the rewards app. (In the industry this message is called a postback.)
4. Coins land. The rewards app credits you, often as pending first.

The rewards app does not see your game. It only sees what the partner confirms. If step 3 never happens, the coins never come. More on the money side in what an offerwall is.

Run through these before you report anything.

Before you start an offer

• Be a new user. Most offers only pay if you never had the app on that device or account. Old installs, even from years ago, often block credit.
• Turn off your VPN. Offers are priced by country. A VPN hides yours, and partners reject the session. Most rewards apps ban VPNs anyway.
• Turn off ad blockers and private DNS. They can block the tracking link, so the partner never sees your click.
• Use one device. Start the offer on the same phone you will play on. Starting on the web and playing on a tablet breaks the link.
• Read the terms. Note the exact goal, any deadline, and whether it needs a purchase.

While you play

• Open the app once right after install. Some offers only start tracking on the first open.
• Do not reinstall. A reinstall can make you look like an old user.
• Hit the exact goal. "Reach level 20" means level 20, not stage 20 or 20 stars. Check what the game calls it.
• Mind the deadline. Goals finished after the time limit do not count.
• Keep the app installed for a while after you finish. Uninstalling soon after can lead to a reversal.

After you finish

• Take a screenshot of the goal on screen: the level number, the chapter, the win count.
• Note the date and time you finished.
• Find your in-game ID or player name. Most games show it in settings or the profile screen.

Partners confirm at different speeds. Some confirm in minutes. Others check in batches, and some need a day or more, for example when a level must be verified on their side.

A good rule: wait a day for game and app goals before you report, unless the app says otherwise. The partner may not have checked yet.

Use the app's own missing offer form if it has one. It usually fills in the click ID for you, and that ID is how the partner finds your session.

Add:

• A screenshot of the finished goal.
• Your in-game ID or username.
• The date and time you finished.
• Anything that went wrong: a crash, a page that did not load, a second install.

One clear report beats three vague ones. Opening several tickets for the same offer just splits your case.

Some offers do not pay even with a clear report. Common reasons:

• The partner sees an old install on your device or account.
• The device or country did not match the offer.
• The goal was missed by a small margin, or finished after the deadline.
• The partner detected an emulator, a shared device or a VPN.
• The advertiser ended the campaign.

The partner makes the final call. A rewards app can pass on your proof, but it cannot force a credit. If a reward comes in and is later taken back, that is a reversal, which is a different problem: see why rewards get reversed.

On Cashkun, every offer you start shows up in My offers with a status:

• Tracking: you started it and we are waiting for the partner to confirm your goal.
• Pending: the partner confirmed it. The coins are yours and on hold, with a countdown. See how holds work.
• Reversed: the partner took it back. The reason shows next to it.

If an offer stays in Tracking after you finished, a Report missing button shows up on it after a short wait. Tap it. It opens a ticket with the click ID already filled in. Add your screenshot and in-game ID, and we send it to the partner.

Full steps: I finished an offer but did not get my coins. Shared devices are a common reason for missing credit, so keep to the one account rule.