Pending vs Available Coins: How Holds Work

You finished an offer, the coins showed up, and then you saw the word Pending next to them. You cannot cash them out yet. That can feel annoying, so let's be clear about why it happens, how long it lasts, and what you can do about it.

Key points

• New rewards start as Pending. They are yours, but on hold for a while.
• Each reward has its own countdown in the wallet. When it ends, the coins become Available.
• Hold length depends on the partner and on your account history. New accounts wait longer. Trusted accounts wait less.
• Holds exist because partners can take rewards back after the fact.
• Reversed means the partner took a reward back. You see the reason in the wallet.

The five wallet states

Every reward in your Cashkun wallet is in one of these states. The words are the same in the app and on the web.

The app shows the money value next to every coin amount, so you can see what is waiting to unlock.

Why holds exist

Cashkun pays you when a partner tells us you finished a task. Partners include offerwalls and survey walls like BitLabs, ayeT-Studios, Lootably, AdGem, Wannads and MyChips. But a partner's first "yes" is not always the final word. After the postback, the advertiser keeps checking. Sometimes they change their mind. Common reasons:

• The app was uninstalled too soon after the goal.
• A purchase that was part of the offer was refunded.
• The survey answers were flagged as low quality or not consistent.

When that happens, the partner reverses the reward. If we let everyone cash out right away, a reversal could come in after the money was already gone. That would mean more fraud, tighter rules for everyone, and in the end, lower rewards. A short hold is how we keep things fair and keep honest users from paying for dishonest ones.

So Pending is not a "maybe". It is "yes, unless the partner takes it back during the hold".

How the countdown works

Each reward has its own clock

If you finish three offers on three different days, you get three Pending entries, each with its own countdown. They unlock one by one. Your Available balance grows in steps, not all at once.

The length is not the same for everyone

Hold length depends on two things:

1. The partner. Some partners and advertisers check results longer than others, so their rewards need a longer hold.
2. Your account history. New accounts wait longer. Accounts with a clean history wait less.

That is why a friend may see a shorter countdown than you on a similar offer. It is not a bug. Their account may simply be older, or the reward may come from a different partner.

Where to see it

Open the wallet. Every Pending reward shows its countdown. You do not need to do anything when it ends. The coins move to Available on their own.

A simple example

Say you finish a game goal in the evening. The partner sends the postback, and 5,000 coins appear in your wallet as Pending, with a countdown. You do not need to wait around. You can start other offers in the meantime, and each new reward gets its own countdown too. When the first countdown ends, those 5,000 coins move to Available. If your Available balance is at or above the cashout minimum for your country (shown in the app), you can cash out. If not, they stay there and keep adding up.

What helps your account earn trust

We do not publish the exact rules, because that would make them easy to cheat. But the idea is simple: the more your account looks like a real person doing real offers, the more we trust it over time.

Things that help:

• One account, on your own device.
• No VPN or proxy. They are not allowed on Cashkun anyway.
• Keeping apps installed for a while after you finish an offer.
• Honest, careful survey answers.
• Few or no reversals.
• No chargebacks on purchases you made for offers.

Things that slow trust down:

• Rewards that get reversed again and again.
• Flagged survey answers.
• Signs of multiple accounts, emulators or shared devices.

There is no shortcut here. Time and a clean history do the work.

What Reversed means

A reversal is when the partner takes a reward back. You always see the reason next to it, so you know what happened. What it does to your balance depends on timing.

Reversed while Pending

The reward is simply removed. It never reached your Available balance, so nothing else changes. This is the most common case, and it is exactly what the hold is for.

Reversed after it became Available

Sometimes a partner reverses a reward after the hold is over. Then Cashkun adds a negative entry to your wallet. For example: you have 2,000 coins Available, and a reward of 3,000 coins that already unlocked gets reversed. Your Available balance becomes minus 1,000 coins.

While your Available balance is negative, cashouts are blocked. New rewards fill the gap first. Once you are back above zero, you can cash out again.

If you think a reversal is wrong

1. Read the reason in the wallet.
2. Check your screenshots of the finished goal.
3. Open a support ticket in the app and add what you have.

We send it to the partner. The partner makes the final call, because they are the one talking to the advertiser. We cannot promise the result, but we do pass on your proof.

A note on levels and bonuses

Your lifetime earned coins raise your level, and each level adds a bonus percent on confirmed offer rewards. The bonus is paid as its own entry, separate from the offer reward.

Small habits that save you trouble

• Do not uninstall a game or app while its reward is still Pending.
• Do not ask for a refund on a purchase you made for an offer. It will reverse the reward.
• Keep your screenshots until the reward is Available.
• Check the wallet now and then. If you see a Reversed entry, read the reason and learn from it.

Holds are a bit of waiting, and nobody loves waiting. But they are what lets us pay out with confidence. Think of Pending as coins on their way, and of rewards in general as a nice side bonus, not a salary.